Refund policy · Draft
This editable draft is not legal advice. Align it with applicable consumer law, payment-processor rules, supplier terms, and the actual service status before publication.
Eligibility
Define which situations qualify for a full or partial refund, including provider failure, duplicate charges, and canceled orders. Preserve any non-waivable statutory consumer rights.
Order progress
Explain how pending, processing, completed, partial, canceled, and failed orders affect eligibility. Set out a clear way to report a problem and the information needed to review it.
Refund method and timing
State the destination wallet or original payment method, processing steps, applicable fees, expected time, and how refunds in each supported currency are handled. Never imply automatic currency conversion.
Exceptions and review
Describe any lawful exclusions with examples, and give customers a way to ask for a human review or challenge a decision.
Contact
Provide a staffed refund contact and response timeframe: [CONTACT].